Inside Plant Technician I

Job Summary

Access Technician I is responsible for providing first level technical support across Video, DOCSIS and Critical Infrastructure systems including, set-up and operation of cable modem termination systems, cable modems, and basic networking equipment, maintenance and adjustments of document video carrier levels, audio video ratio, depth of modulation, and audio deviation as well as management of optical splice patch panels, optical couplers, and appropriate optical connector handling and cleaning procedures.

Responsibilities

• Act as first point of contact to determine source of signal impairments in partnership with field and Network Operations Center (NOC) employees to facilitate quick resolution of issues identified
• Perform proactive and reactive monitoring of all the fundamental tasks required in the testing and analysis of all elements of the network equipment and facilities
• Partner with Internet Protocol (IP) network engineers to facilitate proper operation, maintenance, and restoration of high speed data network
• Support, operate and maintain all Headend equipment including but not limited to: signal processors, modulators, demodulators, satellite receivers, integrated receiver descramblers, digital receivers, transcoders, combining and splitting networks, laser transmitters, Fiber optic receivers
• Monitor Headend cooling and coordinate with air-conditioning specialists to ensure proper system operation
• Generate universal change request (UCR) tickets for the notification and updating of scheduled or emergency repairs with the Network Operations Center and other departments
• Install, test and maintain emergency alert systems and backup powering systems- including Generators, Uninterruptible Power Supplies, and temporary feeds and support after-hours emergency response stand-by
• Responsible for ensuring proper Optical Transport Network (OTN) operation and that the maintenance schedule is followed

Qualifications

• High School Diploma or equivalent; technical school certification, equivalent college courses, or on the job experience
• Previous troubleshooting in technical environment preferred
• Knowledge of test equipment including Analog and quadrature amplitude modulation (QAM) analyzers, optical time-domain reflectometer (OTDR), etc
• Must be able to exhibit written and oral communications skills
• Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required as well as 24 hours standby when needed
• Must possess and maintain a valid driver’s license in good standing within the state of current residence.
• Ability to travel to other work locations as necessary
• The employee is required to utilize all safety equipment and protocol to maintain a safe environment ensuring all work-related tasks are performed in a manner that follows Company and OSHA safety rules and regulations.
• The employee is occasionally required to climb, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 70 pounds. While performing the duties of this job, the employee is subject to occasionally working aloft.