Product Manager - VAS

Job Summary

Optimum Communications, Inc. (NYSE: OPTU) is one of the largest broadband communications providers in the United States, delivering high-speed internet, video, mobile, and voice services to approximately 4.4 million residential and business customers across 21 states. As a brand built for the future, Optimum is committed to reimagining connectivity and delivering exceptional experiences through next-generation technology and customer-first innovation. The Company also operates Optimum Media, an advanced advertising and data solutions business that enables local, regional, and national brands to reach audiences across screens with precision and scale. Additionally, News 12 – its award-winning hyperlocal news network – provides trusted, community-focused journalism across the tri-state area and beyond. 

From multi-gig-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country – to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.

As a member of the Consumer Product Management team, the Product Manager is responsible for leading the strategy, lifecycle management, and management of product operational issues for a subset of products within the residential product portfolio, which includes broadband Internet service, voice/home phone, Wi-Fi, video, mobile and value-added services. This role is accountable for delivering comprehensive and innovative solutions that attract new customer relationships and retain our current subscribers.

Responsibilities

•    Maximize the business value of the value- added services products and portfolio to grow new customer relationships and/or maintain existing customers. Position will have a focus on the company’s home phone product and launching new products within the value-added services portfolio.
•    Provide business success by meeting user needs through the continual planning and execution of product solutions, and have a market-driven focus to provide long-term, sustainable, and profitable business.
•    Serve as the customer advocate for both products and the organization to drive strategy and bring products to market with an effective product–-market fit -– the right product delivered at the right time to the right customer.
•    Successfully deliver upon operational, customer experience and financial KPIs and manage the lifecycle of product features.
•    Research technological developments and trends, and competitor strengths and weaknesses.
•    Understand what the customer needs and how to create new products that meets those needs. Validates products through customer interviews, prototypes, and beta tests.
•    Partner with cross-functional teams to execute the operational details of each product launch/change identified in the project plan, as defined in the launch process document.
•    Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Care, Retail and Sales Reps are appropriately informed.

Qualifications

•    Minimum of 5 years of product management, consumer packaged goods brand management, consumer services, financial services, cable, telecom or technology experience, managing complex, strategic projects under minimal or no supervision
•    Bachelor’s Degree or equivalent experience required, MBA or relevant Master’s Degree a plus
•    Engineering background and/or technical expertise in technology not required but appreciated
•    Advanced knowledge of business to consumer telecommunications products and technologies with product management and/or product development not required but appreciated
•    Exceptional interpersonal/people skills including verbal and written communications skills, including listening and presentation skills
•    Experience with home phone, broadband, mobile hotspots, internet access products and services or smart home products and services a plus; solid understanding of broadband access technologies, Wi-Fi and wireless technologies, home automation/IoT or home security a plus
•    Strong analytical, problem solving and time management skills
•    Demonstrated ability to facilitate communications and projects across cross functional teams
•    Experience in the lifecycle of development and customer experience
•    Ability to manage operating expenses against established budgets
•    Strong business acumen and knowledgeable across many functional areas, including product management, business development, vendor relationship management, product marketing, and marketing
•    Strong understanding of business fundamentals of a product and market (like share gains, profitability, addressable market)
•    Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization