Prod Mgr-Mobile Acquisition\

Job Summary

Responsibilities

• Own assigned wireless acquisition initiatives across digital, retail, care, telesales, and partner channels, supporting mobile plans, promotions, device offers, BYOD experiences, SIM/eSIM activation, financing, trade-in, onboarding, and customer-facing acquisition capabilities.
• Identify customer, operational, and business opportunities using acquisition funnel performance, subscriber behavior, care drivers, employee feedback, market trends, and carrier competitive analysis.
• Lead requirements discovery with cross-functional subject matter experts and translate business needs into clear product requirements, user stories, acceptance criteria, process flows, and launch documentation for wireless acquisition, activation, provisioning, billing, OSS/BSS, eligibility, and onboarding capabilities.
• Support Agile product ownership responsibilities by representing Product in ceremonies, clarifying requirements, helping resolve blockers, and ensuring delivered functionality aligns with customer, operational, and business goals.
• Partner with go-to-market, Care, Sales, Retail, Training, Operations, Legal/Compliance, Finance, Analytics, Engineering, network partner, and vendor teams to ensure launch readiness across wireless systems, channels, offers, devices, activation, provisioning, billing, and care operations.
• Define reporting needs, track wireless KPIs, and use pre- and post-launch analytics to assess activation, conversion, subscriber behavior, Care drivers, operational performance, customer experience, and business outcomes.
• Communicate product requirements, business logic, launch scope, customer impacts, and technical capabilities clearly to technical and non-technical stakeholders.
• Facilitate cross-functional meetings, align stakeholders, proactively surface and help solve issues, and drive assigned initiatives to completion.
• Use AI-enabled tools to streamline documentation, requirements, and communication; summarize customer and operational inputs; identify basic patterns and opportunities; and support product recommendations.
• Manage vendor relationships as needed in support of assigned wireless acquisition initiatives. 

Qualifications

• Bachelor’s degree. 
• 8+ years of experience in product management, product development, consulting, financial modeling, or related roles for mobile, telecom, digital, or software-based products; wireless carrier product delivery experience preferred. 
• 3+ years of experience with Agile product delivery, backlog management, requirements documentation, workflow mapping, and cross-functional release coordination. 
• Strong written and verbal communication skills, including the ability to explain business logic, product direction, technical capabilities, and complex topics clearly. 
• Strong analytical skills, including the ability to use customer behavior, acquisition funnel performance, operational data, KPIs, market activity, and post-launch results to inform decisions. 
• Working knowledge of wireless carrier product delivery, including rate plans, offers, device lifecycle management, SIM/eSIM activation, BYOD, activation and provisioning flows, billing impacts, OSS/BSS inputs, eligibility services, fraud concepts, onboarding journeys, APIs, and customer-facing digital experiences. 
• Familiarity with telecom and wireless industry concepts, carrier operations, device and network partner dependencies, and the end-to-end customer acquisition lifecycle. 
• Ability to translate business needs into technology requirements and technology solutions into business-ready explanations. 
• Demonstrated ability to work with cross-functional teams, influence priorities, manage trade-offs, and support decision-making while maintaining strong working relationships. 
• Ability to understand AI/GenAI concepts, limitations, and terminology and use AI-enabled tools to streamline documentation, requirements, and communication; summarize customer feedback, operational metrics, and product usage trends; identify basic patterns and opportunities; and support business case inputs. 
• Self-starter with strong attention to detail, customer and stakeholder empathy, and the ability to quickly understand complex subject matter. 
• Strong product judgment, problem-solving skills, creativity, and ability to adapt to ambiguity while staying aligned to product strategy. 
• Ability to multitask and thrive in a fast-paced environment. 
• Highly organized, proactive, and accountable, with strong time management and follow-through.