Sr Sales Enablement Specialist

Senior Sales Enablement Specialist                                                               

The Sales Enablement team provides real time support to residential consumer sales teams, ensuring orders are within a serviceable geographic territory and maintain order entry databases.  

Responsibilities   

• Serve as subject matter expert and a point of escalation for Support team agents. 

• Manage special projects & campaigns assigned by management. 

• Manage adding new build addresses into billing software. 

• Track and develop reports detailing escalations that impact service levels and call volume. 

• Responsible for determining real-time address serviceability and following business processes, including building new addresses into billing software. 

• Maintain and administer actions in order entry databases, ensuring functionality for order entry.  

• Respond to customer escalations, prior to service installation, meeting customer’s needs, while remaining within departmental guidelines. 

• Perform beta testing on new sales tools and system enhancements.  

• Responsible for pre and post testing of product rules for all new sales offer launches. 

• Provide new build support by updating customers and sales reps throughout the survey and construction process. 

Qualifications  

• High school diploma or equivalent. Some college preferred.  

• Previous sales and customer service required. 

• Ability to perform intermediate level of excel reporting 

• Demonstrated coaching and leadership skills. 

• Experience in a fast-paced call center environment required.  

• Requires excellent verbal and written communication skills. 

• Excellent customer service skills. 

• Ability to multi-task required 

• Ability to solve problems independently  

• Schedules may include days, nights and weekends