Vice President, Billing Platforms

Job Summary

We are seeking a skilled and accomplished Vice President of Billing Platforms which is a transformational technology leader, responsible for driving the vision, strategy, and execution of next-generation platforms for billing and business support platforms supporting the Optimum services. These mission-critical platforms underpin network operations, customer experience, and revenue management, forming the backbone of our digital ecosystem. 

This executive will play a pivotal role in shaping the future of our technology landscape, leading large-scale transformation programs to modernize and simplify service and billing platforms capabilities. The VP will champion automation, cloud adoption, and data-driven intelligence to deliver seamless, scalable, and future-ready platforms that elevate both operational efficiency and customer experience. 

Partnering closely with product, engineering, network operations, and business leaders, the VP will influence enterprise-wide decisions, forge strategic vendor alliances, and build high-performing global teams to deliver measurable business impact. This role demands visionary leadership, deep domain expertise, and a proven track record of steering complex, multi-year technology transformations in fast-paced, high-growth environments. 

Responsibilities

• Define and execute the transformation strategy aligned with corporate objectives and technology roadmap.
• Drive standardization, simplification, and automation across all domains to improve agility, reduce costs, and accelerate time-to-market.
• Reduce revenue leakage through improved mediation, controls, and assurance.
• Enable faster offer configuration and time-to-market (minutes/days, not months).
• Support advanced monetization (bundles, converged offers, usage-based pricing, partner settlements).
• Ensure compliance with telecom regulations, taxation, data privacy, and financial controls.
• Support audits related to billing accuracy, revenue recognition, and regulatory reporting.
• Own disaster recovery, business continuity, and incident response for BSS platforms.
• Lead large-scale modernization programs, including architecture redesign, platform consolidation, and integration with cloud-native and AI-driven solutions.
• Oversee vendor selection, contract negotiation, and management of strategic technology partnerships.
• Ensure successful execution of multi-year transformation initiatives, balancing innovation with operational stability.
• Transforms ideas into elegant and simple architectures and software designs that are validated within budget and technology constraints.
• Ensures regulatory and corporate policy compliance, consistently employing privacy / security by design.
• Drive high system availability, scalability, and resilience across all platforms.
• Partner with Network Operations, IT, and Service Management to improve order-to-activation, service assurance, billing accuracy, and customer experience.
• Steering organizational change toward AI-driven, automated, API-first ecosystems. 

Qualifications

• Bachelor’s degree in computer science, Engineering, or related field (Master’s degree preferred).
• 15+ years of experience in telecommunications or large-scale technology organizations, with at least 8 years in senior leadership roles focused on service and billing platforms.
• Proven track record of delivering major transformation programs (order management, inventory, provisioning, service assurance, billing, CRM, etc.).
• Deep understanding of telecom network and service lifecycle management, including integration with ITSM, AIOps, and customer experience platforms.
• Strong experience with cloud migration, API-driven architecture, and emerging technologies (AI/ML, orchestration, DevSecOps).
• Exceptional stakeholder management skills, capable of influencing C-suite, business partners, and external vendors.
• Financial acumen to understand and articulate the company's profits and losses, contributing as a leader in ROI and budget analysis.
• Demonstrated data literacy in support of engineering delivery and operations decisions.
• Deep architecture design experience, consulting teammates on specific difficult areas of the design and setting up new projects for architectural success.
• Demonstrated understanding of technical debt as a long-term budgeting and risk management tool, articulating when to incur more and when to pay it down.
• Expertise with popular frontend and services programming languages across a range of device types, databases, devops automation, and workflow tools.
• Demonstrated commitment to ongoing learning and professional development in the field of product development.
• Exceptional customer communication, leadership, and interpersonal skills. Ability to make informed decisions under pressure and effectively manage engineering deliveries in support of an exceptional customer experience.
• Ability to articulate complex technical capabilities to technical and non-technical audiences in a manner that allows them to understand how they work and why they were selected.
• Demonstrated ability to drive process improvements and optimize operational efficiency.
• Project management skills and the ability to oversee multiple initiatives concurrently.
• Proven ability to implement Agile at scale.