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Technology Resilience Manager

Location: 

Bethpage, NY, US, 11714 Plano, TX, US, 75024

Brand:  Optimum
Requisition #:  11304

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

 

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

 

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

 

We are Optimum!

Job Summary

The Technology Resilience Manager leads the Technology Resilience Program (TRP) across the CPTO organization, ensuring that critical technology platforms, products, and services are designed, operated, and maintained to withstand and rapidly recover from disruptions. This role is responsible for defining and driving resilience strategies that align technology architecture and operations with business continuity, disaster recovery, operational risk, and regulatory objectives. Working closely with all key Technology domain leaders, (product, engineering, cloud, infrastructure, and security teams), the Manager, Technology Resilience embeds resilience principles into system design and day-to-day operations, strengthening the organization’s ability to anticipate, absorb, and recover from technology and cyber incidents.

Responsibilities

  • Lead and mature the Technology Resilience Program (TRP) across the CPTO organization, establishing clear objectives, standards, and success metrics.
  • Define enterprise technology resilience strategies aligned with business continuity, disaster recovery, operational risk management, and service availability goals.
  • Promote a culture of resilience by integrating resilience thinking into technology planning, delivery, and operations.
  • Partner with product, engineering, cloud, and infrastructure teams to embed resilience principles into system architecture, design patterns, deployment models, and operational processes. 
  • Provide guidance on redundancy, fault tolerance, failover, backup, and recovery strategies for critical applications and platforms.
  • Influence technology roadmaps to address resilience gaps and reduce systemic risk.
  • Coordinate technology resilience risk assessments and impact analyses to identify single points of failure, dependency risks, concentration risks, and recovery gaps across the technology stack.
  • Assess the potential business and operational impact of technology and cyber disruptions, translating findings into prioritized remediation actions.
  • Maintain a centralized view of technology resilience risks and dependencies.
  • Work closely with Technology leaders in key domains to develop, maintain, and validate recovery procedures for critical applications, platforms, and infrastructure 
    components.
  • Ensure recovery strategies meet defined recovery time objectives (RTO) and recovery point objectives (RPO).
  • Drive regular resilience exercises and scenario testing, including simulations of system outages, cyberattacks, cloud failures, and cascading technology incidents.
    Implement resilience governance frameworks, standards, and reporting mechanisms to track program maturity, risk exposure, and remediation progress.
  • Support leadership decision-making by framing risks, trade-offs, and investment priorities.
  • Monitor the evolving technology and cyber threat landscape, including emerging risks related to cloud, software dependencies, and third-party platforms.
  • Ensure resilience strategies and plans are proactively updated based on incidents, near-misses, testing outcomes, and external threat intelligence.
  • Drive continuous improvement through lessons learned and post-incident reviews.
  • Ensure alignment with enterprise-wide resilience, risk management, and compliance frameworks.
  • Contribute to audit readiness and regulatory obligations related to technology resilience, operational risk, and service continuity.
  • Partner with risk, compliance, and internal audit teams to address findings and strengthen controls.

Qualifications

  • Required Qualifications
  • Bachelor’s degree in Information Technology, Engineering, Computer Science, or a related field (or equivalent experience)
  • 7–10+ years of experience in technology operations, engineering, reliability, resilience, disaster recovery, or operational risk roles
  • Strong understanding of modern technology environments, including cloud platforms, distributed systems, and large-scale infrastructure
  • Proven experience leading cross-functional initiatives and influencing technology teams without direct authority
 
  • Preferred Qualifications
  • Experience within a telecommunications, critical infrastructure, or highly regulated environment
  • Certifications such as ISO 22301, ITIL, SRE, CISSP, CRISC, or cloud architecture certifications
  • Experience supporting regulatory reviews, audits, or enterprise risk programs

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

 

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. 

 

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

 

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. 

 

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

 

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $123,379.00 - $202,694.00 per year.The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.


Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty

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