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Software Development Engineer I, Tools

Location: 

Bethpage, NY, US, 11714

Brand:  Optimum
Requisition #:  12725

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

  
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.


If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! 

Job Summary

Optimum Technology Operations & Resilience is looking for a Tools Engineer I to help build and improve internal applications, automations, dashboards, and integrations that support our operational teams.

In this role, you will work alongside experienced engineers and Technology Operations teams to develop solutions that improve operational efficiency, automate manual processes, improve visibility, and make it easier for teams to manage incidents, restore services, and safely execute technology and network changes.

The role contributes directly to key Technology Operations objectives, including reducing Mean Time to Know (MTTK) and Mean Time to Restore (MTTR), eliminating operational friction, increasing automation, and improving the reliability and resilience of our technology environment.

This is an excellent opportunity for an early-career engineer interested in applying software development, automation, AI-assisted development, systems integration, and problem-solving to real-world Technology Operations challenges.

Responsibilities

Tools Development

  • Develop and enhance internal applications and tools used by Technology Operations teams.
  • Build features that simplify operational processes and improve user productivity.
  • Create dashboards, workflows, reports, and user interfaces that make operational information easier to access and use.
  • Deliver assigned development work using established team patterns and standards.
  • Test, troubleshoot, and improve applications based on operational and user feedback.

Automation & Process Improvement

  • Build automations that reduce repetitive manual work and improve operational efficiency.
  • Develop workflows that automate data collection, validation, notifications, reporting, and other operational activities.
  • Identify opportunities to simplify existing processes using automation.
  • Help develop reusable automation capabilities that can be applied across Technology Operations.

Operational Intelligence & Service Restoration

  • Develop dashboards and tools that improve visibility into network, platform, and service health.
  • Help connect information from multiple operational systems to provide teams with useful and actionable views.
  • Build capabilities that help teams identify and understand operational issues more quickly.
  • Contribute to tools and automations that support incident response, troubleshooting, and service restoration.
  • Support Technology Operations goals of reducing MTTK and MTTR.

Network & Technology Change Enablement

  • Help develop tools that simplify how teams create, validate, execute, and verify network and technology changes.
  • Build automated validation and readiness checks that help reduce manual effort and execution errors.
  • Support workflows that provide clear status, logging, and traceability.
  • Work with experienced engineers and operational teams to improve existing change and automation capabilities.

Systems Integration & APIs

  • Develop and support integrations between operational platforms and enterprise systems.
  • Work with REST APIs, JSON, webhooks, databases, and other system interfaces.
  • Develop data connections that allow systems and operational tools to share information.
  • Implement appropriate error handling, logging, and monitoring for integrations.
  • Troubleshoot integration issues with guidance from senior team members.

Reliability & Resilience

  • Help ensure team-developed tools and automations are reliable, maintainable, and supportable.
  • Participate in testing and troubleshooting production applications.
  • Contribute to application monitoring, alerting, and operational dashboards.
  • Follow established incident, change, security, and software development practices.
  • Contribute to solutions that improve operational readiness and help technology services respond to and recover from disruptions.

AI-Assisted Development

  • Use approved AI-assisted development tools as part of the software development process.
  • Use Cursor to assist with coding, testing, troubleshooting, documentation, and solution development.
  • Review and validate AI-generated code and recommendations before implementation.
  • Identify opportunities where AI and automation can simplify operational or development activities.
  • Follow Optimum standards for the responsible use of AI and company information.

Qualifications

  • Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, or a related technical field, or equivalent relevant education and practical experience.
  • 1-3 years' related experience

Preferred Qualifications

  • Experience developing internal tools, applications, dashboards, or automation.
  • Familiarity with REST APIs, JSON, SQL, or web application development.
  • Exposure to automation or scripting.
  • Exposure to monitoring, observability, incident management, or operational tools.
  • Interest or experience in network operations, telecommunications, cloud technologies, or infrastructure.
  • Familiarity with Agile development practices.
  • Experience using AI-assisted software development tools.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

 

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

 

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

 

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

 

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

 

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $83,538.00 - $137,241.00  / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.
 
 

We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S.  Please note that at this time, we do not provide visa sponsorship for employment.


Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty

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